Free Shipping and No Sales Tax

PRIVACY POLICY
Welcome! Fireplacelne.com takes seriously the issue of safeguarding your privacy online. We do not share the information you provide with any other company, outside source, or any person not employed by fireplacelane.com. Every transaction conducted online or by phone is secured for your protection. To make a purchase fireplacelane.com does collect some information about you, including credit card and contact information, and uses the information for the sole purpose of conducting the sale of an electric fireplace or any other product fireplacelane.com offers on the website. If you use a credit card to purchase a product by any payment method we offer, either online or by phone, we will charge the credit card the exact purchase price. There are no hidden taxes, fees, or charges. After the sale has been completed the credit card information is deleted from our system and/or destroyed.

IMPORTANT INFORMATION
All other products ordered online are for continental United States delivery only
All non-defective returns may be subject to a restocking fee
Visa, Master Card, American Express and Discover are accepted via paypal.

Item availability and prices subject to change without notice
Manufacturer's warranties in effect at time of purchase apply
Manufacturer's specifications subject to change without notice
fireplacelane.com is not responsible for typographical errors on our website

DELIVERY POLICY
Please allow 48 hours to process your order, in order to give you time to make any changes to your order before we ship. Your order will be shipped by a freight company of fireplacelane.com's choice. The closest freight terminal to you will call you to arrange an outside delivery time. You are required to sign for your package after you have inspected the boxes. If you do not thoroughly inspect each package, we cannot and will not be responsible for any claims made regarding damaged items. Normally, it takes 3-7 days to reach any terminal within the continental US from Portland, Oregon. Be aware that you may need assistance moving the freight from the delivery truck to your location, since it is an outside curbside delivery. Some packages may weigh more than 100 lbs.

DAMAGE POLICY
You are required to inspect the packages immediately upon delivery for damage. You and the driver should inspect the contents of the box for damage. If you do not thoroughly inspect each package, we cannot and will not be responsible for any claims made regarding damaged items. If your package(s) is deemed too damaged for delivery, you must write "damaged - refused delivery" on the delivery receipt. Some orders have multiple packages and if any part of your order is damaged, only refuse the damaged package and write "damaged - refused delivery of damaged product." For example, if you receive a mantel in one box, insert in one box, and trim kit in one box, for a total of 3 boxes on a pallet, and the trim kit is damaged, refuse the trim kit, but accept the mantel and insert boxes. We will then replace the damaged unit. Some packages will show slight damage normal to shipping. On the delivery receipt, make note of any damages when you sign for your order. Please inspect the product immediately for any possible concealed damage. In order for fireplacelane.com to make any replacements, we must be notified of any damages within 24 hours of delivery.

If you decide to file a damaged claim with the freight company, fireplacelane.com assumes no more responsiblity for the return, replacement, or refund of the damaged freight.

RETURN POLICY
If you decide to return an item(s) you have ordered, you must notify us for an authorization number within 48 hours of receiving your product(s). All non-defective returns must be made within 10 days. Non-defective returns may be subject to a restocking fee. RETURN FREIGHT FEES WILL BE APPLICABLE ON ALL RETURNS. fireplacelane.com will not accept returned merchandise beyond 30 days of the date of purchase.
Return Shipping: You must save all packing materials and repack the unit and all other accessories as received. fireplacelane.com must receive the unit and all other accessories in good condition before we will refund your money.